First Data 360Control Online Privacy & Cookies Statement

Effective Jan 2014

First Data Global Services (referred to in this Online Privacy Statement as “First Data Global Services”, “FDGS”, “we”, “us”, or similar terms) is a subsidiary of First Data Corporation. Protecting the privacy of users of the 360Control website is important to us. Our Online Privacy & Cookies Statement is designed to inform you about our collection and use of personal information on this website. From time to time, FDGS may make changes to this Online Privacy & Cookies Statement so we encourage you to check back and review it regularly to ensure you are aware of current practices.

The Online Privacy & Cookies Statement is available on the home page of this website and throughout the website where you provide us with personal information.

If you have any questions, please contact the First Data Corporation Privacy Office at dataprivacyoffice@firstdata.com or (888) 337-0434.

The Personal Information We Collect Through This Site is the Personal Information You Provide to Us.

The personal information we collect about you on this website is the information that you provide to us. This information may include, for example, name, mailing address, email address, phone number and similar information. In some cases you may provide it directly, such as by entering information into an application or online form, and in some cases you may provide it indirectly, such as the IP address of the computer or device you use to connect with us online.   We may use the personal information you provide us to:
  • provide you with the information you have requested,
  • facilitate and complete merchant-initiated or authorized transactions,
  • provide analytics and other value-added services,
  • comply with federal, state and local laws, including credit reporting laws and card association rules,
  • verify information and combat fraud, or
  • send you other information about FDGS and First Data Corporation and the services that we believe you would find interesting.
When You Browse the FDGS Website, We Do Not Seek to Determine Your Identity.

Personal information, such as your email address, is not included in cookies and is not collected unless you provide it to us. FDGS does not disclose domain name or aggregate information to third parties other than vendors who assist us with our website and who are under contractual confidentiality requirements.

From time to time, however, we may disclose this information to fulfill legal or regulatory obligations or if we determine such disclosure is legally advisable or necessary to protect our rights, the rights of others, or to prevent harm (for example, for fraud prevention purposes we may confirm that your IP address matches the location you enter into an online form).  In addition, we may aggregate data about users of our site and use it for statistical or analytic purposes.  This information helps us to better understand our site’s users and how to improve our site and our offerings.
 
Information about Online Tracking
 
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked.  Tracking is not the same as using or collecting information in connection with a single website.  For these purposes tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. 
 
How browsers communicate the Do Not Track signal is not yet uniform.  As a result this site is not yet set up to interpret or respond to Do Not Track signals communicated by your browser.  Even so, as described more fully throughout this Online Privacy Statement, we limit our use and collection of your personal information.
 
For a description of Do Not Track protocols for browsers and mobile devices, or simply to learn more about the choices available to you, you can visit the All About Do Not Track website: http://allaboutdnt.com
 
Use of Cookies on this Website

A cookie is a small file, typically of letters and numbers, downloaded on to a device such as a computer when a user accesses certain websites. Cookies allow a website to recognise a user's device.

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

Session cookies - allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term.

Persistent cookies - are stored on a users' device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a site or to target advertising.

First and third party cookies - Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.

For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, see: http://www.allaboutcookies.org/

This website uses the following cookies. You can delete, remove your consent and/or block cookies sent to you from this website but parts of the website may not then work.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 
Cookie Name Cookie Purpose More Information
DCALCustom 360Control Cookie to remember the User's Website Issuer Branding Preference Strictly Necessary Persistent Cookie; Expiry Time: 30 Days
DCALLanguage 360Control Cookie to remember the User's Website Language Preference Strictly Necessary Persistent Cookie; Expiry Time: 30 Days
 
DcalDateFormatShortYear 360Control Cookie to remember the User's Website short date format Preference (Default=DD/MM/YY), Dependent on language selected Strictly Necessary Persistent Cookie; Expiry Time: 30 Days
DcalDateFormatLongYear 360Control Cookie to remember the User's Website long date format Preference (Default=DD/MM/YYYY) Dependent on language selected Strictly Necessary Persistent Cookie; Expiry Time: 30 Days
JSESSIONID 360Control Cookie to remember the User's Website Session ID; used by the application to manage the user session. Strictly Necessary Session Cookie; Expiry Time: When user terminates session
FEDOPENCOOKIE First Data Federation Manager/360Control Secure Cookie contains encrypted information to facilitate user access from 360Control to the First Data eCS system to view eCS Statements online.

1) GUID
2) Logout url
3) Custom tag
4) Language
Strictly Necessary Session Cookie; Expiry Time: When user terminates session



We Are Committed to Protecting the Confidentiality of User Information.

Our policies limit access to personal user information that is collected from this website to our employees and agents and the employees and/or agents of our affiliates and business partners who need the information to fulfill their business responsibilities. FDGS may disclose personal information collected online to our affiliates and to vendors who assist us with the website. In some cases, this may require your information to be sent to other countries. By supplying your information on this website, you consent to your information being transferred across national borders to FDGS and its affiliates, vendors or agents.   Vendors and other outside contractors we engage are subject to our contractual requirements for safeguarding personal information.
 
Employees and others with duties related to this website must adhere to this Online Privacy & Cookies Statement.  Our employees receive annual training about the privacy policies and procedures of First Data Corporation and its affiliates and subsidiaries.    We appreciate that protecting consumer privacy is a key part of our trusted relationship with our clients.
 
Any employee violating this Online Privacy & Cookies Statement may be subject to disciplinary action, up to and including dismissal.
 
By using this website, you agree that your use of the 360Control website is limited to the terms stated in any applicable agreement you have with FDGS.

We Use Appropriate Security Safeguards.

At FDGS, security is a priority. FDGS employs appropriate measures, including advanced technology, to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security, and other appropriate technologies. FDGS reviews and enhances its security systems as necessary.

This Web Site is Not Directed at Persons Under the Age of 18.

Our website is not directed at or intended for persons under the age of 18 and FDGS does not knowingly collect or maintain information at our web site from persons under the age of 18.

This Web Site May Be Linked to Other Web Sites.

As you navigate our site, you may click to websites of our affiliated companies or business partners. Those web sites may have their own online privacy statements or policies. This Online Privacy & Cookies Statement will not apply when you move to one of these other sites because affiliate privacy practices and policies are tailored to the products and services offered by the individual affiliate. If you visit the pages and sites of our affiliated business units please be sure to review the privacy policies applicable to those sites.
 
We may create links to third-party websites for example, the All about Do Not track website linked above. Neither First Data Corporation nor FDGS is responsible for the privacy practices employed by any third-party websites.  First Data Corporation and FDGS’s privacy policies and practices do not apply to these sites.   First Data Corporation and FDGS do not guarantee, approve, or endorse any information, material, services, or products contained on or available through any linked websites. First Data Corporation and FDGS are not responsible for any content on sites linked from or to 360Control website. First Data Corporation and FDGS are providing links to those sites as a convenience and your connection to and use of any linked site are at your own risk.
 
This Online Privacy & Cookies Statement applies only to the information we collect on 360Control website. This Online Privacy & Cookies Statement does not apply to information we collect through other methods or sources, including sites owned or operated by our affiliates, vendors or partners.